How well do you handle difficult people and situations? Are you familiar with the basic technique of Agree-Empathize-Inquire? Take this quick quiz to see how well you score. Each question poses a scenario and asks for your response. At the end you'll be given feedback on your answers.
PRIVACY NOTE: YOUR ANSWERS ARE STRICTLY CONFIDENTIAL AND NO IDENTIFYING INFORMATION (LOGIN ID OR IP ADDRESS, E.G.) WILL BE SOLD OR SHARED WITH ANY THIRD PARTY.
| Questions | 10 |
|---|---|
| Attempts allowed | Unlimited |
| Available | Always |
| Pass rate | 75 % |
| Backwards navigation | Allowed |
